Last modified: March 8, 2021

INTRODUCTION

Welcome to JOOX!

JOOX is a service that allows members and users to access music, music videos and other materials made available by us to you within JOOX (collectively, the "Content"), and other content streamed over the Internet to Internet-connected mobile phones, computers, tablets and other devices.

Your use of JOOX and the Content is subject to the terms of this Agreement between you and Tencent Music Entertainment Hong Kong Limited.("we", "us" or "our").

While your contractual relationship is with us, all or parts of the JOOX service may, however, be operated by one of our affiliate companies, Tencent Mobility Limited.

"This Agreement" comprises of: (a) this JOOX User Agreement; and (b) the following agreements generally applicable to users of Tencent services:

This JOOX User Agreement sets out additional service-specific terms for the purposes of the "Additional Terms and Policies" section of theTencent TOS.

JOOX SERVICES

We make available the following JOOX services for JOOX Account holders. You may be able to access such JOOX services via either the JOOX website or JOOX software as offered by us from time to time.

Further information regarding the requirements and features of, and your eligibility for, the above JOOX services is set out on our Q&A page athttp://www.joox.com/en/mobile/faq.

YOUR JOOX MEMBERSHIP

You may access JOOX by using your WeChat account (or certain third party platform accounts as permitted by us) (such WeChat or third party platform account of yours being, for the purposes of JOOX, your "JOOX Account"). You may also access the Free Service without a JOOX Account, but you may not be able to access all or any of the Free Service's features.

You can only access JOOX if you are in a country in which we are authorised to offer JOOX to you. You agree you will not circumvent any access or availability restrictions implemented by us in relation to such authorised countries, including by misrepresenting yourself as being in such countries. We may use various technologies to verify your location from time to time.

In addition to this Agreement:

YOUR USE OF JOOX

JOOX is for your personal and non-commercial use only. You agree not to use JOOX for any business purposes or public performances.

We may update or change JOOX at any time, either at no cost or subject to additional fees, in our sole discretion. Such changes or updates may include additional functionalities or limitations on your use of JOOX. Where reasonably practicable, we will provide notice to you of such updates or changes.

We may, at any time and in our sole discretion, place limits on the number or types of devices you may use to access JOOX. We may record the unique device identifier numbers of your devices in order to enforce such limits.

By using JOOX with your device, you agree to look solely to the entity that manufactured and/or sold you the device for any issues related to the device and its compatibility with JOOX. We do not take responsibility or otherwise warrant the performance of your devices, including the continued compatibility with JOOX.

The Content

Subject to the terms of this Agreement, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access the Content within the country that your JOOX Account is registered in (such licence being the"Licence"). We may use various technologies to verify your location from time to time in accordance with our Privacy Policy.

Due to licensing and other restrictions, we may be unable to offer JOOX and/or license certain Content under the Licence to you if:

If you are a VIP Service member, the Licence includes a right for you to download one copy of certain Content (as made available by us to you for downloading within JOOX) to each of the devices that we permit you to use for accessing JOOX. Such downloaded Content will be:

The Content may be subject to:

For the avoidance of doubt, any Content accessed (whether streamed, downloaded or otherwise) by you is subject to the Licence, and you will at no times have or acquire any ownership right in any Content. We may add, make available or withdraw Content at any time in our sole discretion.

Acceptable Use of JOOX and the Content

Your use of JOOX and the Content is governed by the JOOX Acceptable Use Policy,as well as any other applicable provisions of this Agreement. In particular, you agree that you will not (except where we otherwise expressly permit you to do so within JOOX):

LISTENING TO JOOX IN THE CAR

You can use JOOX from the media systems of some manufacturer’s cars. For your safety,please only use your device when allowed by law and when conditions permit safe use. Please configure JOOX and playlists before you drive and avoid interacting with your device while the car is in motion.

Mi Music Player use: For help with setup, please visit the Mi Music Player Help Page .

Geely Car Player use: For help with setup, please visit the Geely Car Player Help Page .

YOUR PAYMENTS TO US

Billing and pricing - General

You must provide us with valid and current payment information, using a payment method that we accept (as made available by us to you from time to time). If your payment method information is not valid for any reason (whether due to credit card expiration, insufficient funds or otherwise), you remain responsible for any outstanding amounts (and such obligation will survive any expiry or termination of this Agreement).

We may adjust the pricing for any features (including JOOX Coins - see the section below entitled "JOOX Coins") of JOOX at any time and in any manner from time to time, in our sole discretion. Such adjustment may be due to promotional offers, any change in your location and/or for any other reason.

Any amount you pay to us in respect of membership fees, JOOX Coins or otherwise is exclusive of applicable taxes, and you agree that we may bill you for any such applicable taxes.

Further information about billing and pricing for JOOX is set out within JOOX from time to time.

To the extent permitted by applicable laws and regulations, any payments from you to us are non-refundable and non-creditable.

Billing and pricing - VIP Service

The terms in this section apply if you are a VIP Service member.

Your VIP Service membership's validity is subject to your payment of all applicable membership fees from time to time, as well as you fulfilling all relevant eligibility criteria (if any). We may set out further Additional Terms and Policies applying to such payments (including in relation to refunds (if any), billing arrangements and any consequences of failing to make timely payments) from time to time. You must comply with all such terms in relation to your payments to us.

We will bill your membership fee to such payment method on a forward prepaid basis, based on the membership period that you have selected. Except where we specify otherwise, your membership fee will be charged in the local currency of the location that you have registered your membership in.

We may, from time to time, make available to you automatic, recurring or subscription-based payment methods for your VIP Service. Where you have selected such payment methods, you agree that (subject to applicable laws and regulations):

We will provide you with further details within JOOX regarding how you may update, manage or cancel your membership, payment methods and/or payment information.

We may change or introduce any charges for JOOX at any time, following prior notice by publication within JOOX. Such revised charges may be due to promotional offers, changing or adding of membership options, any change in your location and/or for any other reason. Any such revised charges will apply immediately following the relevant notice's publication, except that if you are (at the time of such notice) an existing paid-for VIP Service member, such revised charges will apply only after you have subsequently terminated your paid-for VIP Service membership (if applicable).

Any membership fee you pay to us is exclusive of taxes, and you agree that we may bill you for any applicable taxes in addition to your membership fee.

Termination of VIP Service

Your VIP Service membership will continue unless and until either you or we cancel your membership, and is subject to your continuing payment of the applicable membership fees. If your VIP Service membership included any limited promotional offers at the time of your purchase, your VIP Service membership will continue without those offers when those offers expire (as notified by us to you).

You may terminate your VIP Service membership by following the instructions provided by us within JOOX. Once we have received your termination notification and provided that we receive your termination notification at least 24 hours before the end of your then-current membership period –, your VIP Service membership will terminate and convert into a Free Service membership at the end of that period.

To the extent permitted by applicable laws,any payments made by you to us are non-refundable, non-transferrable and non-creditable.

Limited free VIP Service membership

We may provide you with a limited free VIP Service membership if you fulfil certain eligibility criteria, as determined by us in our sole discretion. Such limited free VIP Service membership may share certain features with, but is not identical to and may not have the same features as, a paid-for VIP Service membership.

Your limited free VIP Service membership will last for a time period as specified by us in our sole discretion. We will not renew your limited free VIP Service membership unless you have fulfilled (and/or continue to fulfil) all relevant eligibility criteria.

At the end of your limited free VIP Service membership, your membership will convert into a Free Service membership unless you have registered for the VIP Service, in which case your membership will convert into a VIP Service membership.

Limited trial VIP Service membership

We may offer to you a free trial VIP Service membership, as determined by us in our sole discretion from time to time. Such free trial membership will last for one month or such other period as notified by us to you. We reserve the right to determine which users are eligible for such free trial membership. You may only redeem one free trial membership.

You must provide valid payment information to us in order to enjoy a free trial membership. At the expiry of your free trial membership, it will automatically convert into a VIP Service membership and you will then be subject to the terms (including membership fees) set out in this "VIP Service" section, unless you terminate your free trial membership (prior to its expiry) in accordance with the "Termination of VIP Service" sub-section above.

JOOX COINS

You may make certain payments within JOOX using virtual tokens called “JOOX Coins".

The “real money” price of JOOX Coins is determined by JOOX and as set out within JOOX and we may change such pricing at any time upon publication within JOOX. You may pay for JOOX Coins using your local currency only. We may process your payments using a third party payment processor and if so, the processing of your payment to us is subject to the relevant third party payment processing platform’s terms, as well as this Agreement.

Except as expressly notified to you in specific countries, JOOX Coins can only be purchased and used within JOOX. JOOX Coins cannot be used outside of JOOX (i.e. they cannot be used in any other Tencent or third party services or redeemed for cash).

You acknowledge that you do not own the JOOX Coins. You will not trade, sell, gift, transfer or lend JOOX Coins (a "Virtual Transaction"), except as permitted in accordance with this Agreement. Where Virtual Transactions are permitted, any such transactions are between you and the other relevant parties. We have no responsibility for any Virtual Transactions or JOOX Coins you may lose as a result of a Virtual Transaction. We are not responsible for any claims brought against you in relation to your use of the JOOX Coins or relating to any Virtual Transactions you enter into or are alleged to have entered into.

We may from time to time run limited time promotions to offer JOOX Coins at discounted prices or bonus offers for purchasing a certain amount of JOOX Coins. You may also be invited to complete tasks to obtain free JOOX Coins. The terms of such promotions and tasks will be notified to you within JOOX before you take part.

Once purchased, the JOOX Coins are stored within your JOOX Account for your use within JOOX from time to time, in accordance with any terms and instructions as notified by us to you. You may check your balance of JOOX Coins and their expiration dates (if any) from time to time within your JOOX Account page.

You may use JOOX Coins to pay for accessing paid Content including certain music broadcast channels within JOOX (if made available from time to time by JOOX), make payments during a stream of Content, send JOOX Coins as virtual gifts or send messages to other users or live broadcasters via us or to use certain functions within JOOX. You understand that all such payments are made to us only, and that although we may in some instances pay the relevant live broadcaster a percentage of your payment to us (as may be agreed between us and the relevant live broadcaster), you will under no circumstance be making any direct payment to any live broadcaster.
Your JOOX Coins are valid until they are used by you, until the expiration of 60 days after your purchase of the JOOX Coins, or until this Agreement is terminated by us (whichever is the earlier). We may notify you at any time that JOOX Coins will cease to have value upon the lapse of a period of time notified to you, which may be longer or shorter than the duration referred to above. Following the lapse of this period of time, in countries where redemption of JOOX Coins for real money is permitted, redemption will (subject to applicable laws and regulations) no longer be available.

JOOX REWARDS

Overview

In certain territories, we offer an opportunity to join our JOOX Rewards Program (the “Rewards Program”), under which you may earn rewards points (“Gift Points”) that will be credited to your JOOX Account as further set forth herein.

To participate in the Rewards Program, you must have a valid JOOX Account.

Eligibility and participation

The Rewards Program is open only to legal residents of Hong Kong, Macao, Thailand, Indonesia, Malaysia, Nigeria and South Africa who are at least eighteen (18) years of age or older (twenty (20) years of age or older for residents of Thailand, and twenty-one (21) years of age or older for residents of Indonesia).

Your participation in the Rewards Program constitutes your continued full and unconditional agreement to the terms of this Agreement. Further, by participating in the Rewards Program you also represent that you meet all of the eligibility requirements set out in this JOOX User Agreement.

Failure to fully comply with the terms of this Agreement may result in you being suspended or prohibited from participating in the Rewards Program as determined by us in our sole discretion.

Rewards Program limitations

The Rewards Program is void where prohibited by law, and some or all aspects of the Rewards Program may not be available in, or to residents of, certain jurisdictions.

We reserve the right to suspend, modify or terminate the Rewards Program in part of in whole at any time with or without notice. Suspension, modification or termination may affect your ability to redeem accumulated Gift Points. In addition, Gift Points may expire, in which case we’ll use reasonable efforts to notify of you of the applicable expiration date or period prior to the expiration of those affected Gift Points. Earning Gift Points.

You may earn Gift Points for different types of activities (each a “Rewards Activity”), which we may modify, suspend, or terminate from time to time. Such Rewards Activities may include, for example, creating a User Recording (as defined below), or converting gifts into Gift Points.

Redeeming Gift Points for cash

In certain jurisdictions, Gift Points may be redeemed for cash (“Rewards”). Rewards processing and timing may vary, and we may from time-to-time in our sole discretion, change the redemption value for converting Gift Points into cash.

Redemption details will be provided at the time of processing.

All redemptions are subject to approval from the JOOX team. Approved transactions will be deposited in the bank account associated with your JOOX Account.

Most cash redemptions are initiated through the JOOX application and processed by a third party processor (the “Payment Processor”). To associate a bank account with your Rewards Account, you’ll need to provide us and/or the applicable Payment Processors with information your bank account information as well as other information.

The processing of redemptions processed by the Payment Processor will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to the terms of this Agreement. We are not responsible for error by the Payment Processor. We reserve the right to correct any errors or mistakes that it makes even if it has already made a disbursement to your bank account and you have received or withdrawn such payment.

In addition, treatment of your bank account and all personal information you provide to us is governed by our Privacy Policy.

Taxes

Some Rewards you receive may qualify as taxable income to you. When laws require us to do so, we will report your Rewards’ value as income to the appropriate tax authorities. By using this Rewards Program, you are responsible for paying any federal, state, or local taxes you owe, or other connected fees or gratuities. If you have other questions about your tax liability, please consult your tax advisor.

INTELLECTUAL PROPERTY AND THIRD PARTY TERMS

You agree to comply with all applicable laws, with theEULAand any other applicable provisions of this Agreement in your download and use of any JOOX software, including without limitation with the "Our Intellectual Property Rights" and "Use of your device by our services" sections of theTencent TOS.

Your use of any JOOX software and the Content may be subject to third party terms, which may be notified by us to you from time to time. These third party terms may relate to your use of certain third party services, components or Content within JOOX, including in relation to the payment methods (provided by third parties) that you may use to pay for your VIP Service membership.You agree to comply with all such third party terms, as well as the "Third Party Content and Services" section of theTencent TOSand any other applicable provisions of this Agreement.

We may respond to notices of alleged infringement of rights (including infringement of intellectual property rights, defamation and infringement of other civil rights) and other claims and demands. If you have any such infringement-related concerns, please seehttp://www.joox.com/zh_TW/take_down_policy.html.

TERM AND TERMINATION

This Agreement will apply, as between you and us, until either you or we terminate your access to JOOX.

We may suspend or terminate your access to JOOX at any time in accordance with the "Termination" section of theTencent TOS.

WARRANTY, DISCLAIMER AND LIABILITY FOR OUR SERVICES

The terms set out in the "Warranty and Disclaimer" and "Liability for Our Services" sections of theTencent TOSwill apply in relation to JOOX (and your use of JOOX).

GENERAL

This Agreement is the entire agreement between you and us in relation to JOOX (and your use of JOOX). You agree that you will have no claim against us for any statement which is not explicitly set out in this Agreement.

The terms set out in the "Governing Law and Dispute Resolution" section of theTencent TOSwill apply in relation to this Agreement (and any dispute between you and us in relation to this Agreement).

KARAOKE FUNCTION, UGC FUNCTION AND MESSAGE FUNCTION

As part of the JOOX Service, we offer a karaoke function (the "Karaoke Function") to enable you to record content (your audio recordings being the "User Recordings") and submit your User Recordings, lyrics to songs, words, photographs, information, musical works, content, text, images, works of authorship or any other content that you upload, post, link to, publish or display to JOOX (and user-generated content functions (including Buzz) (the “UGC Function”) to enable you to upload, post, link to, publish or display your video content to JOOX (such content shall be collectively called "Your Content" for the purposes of, and shall be subject to, the terms set out in the “Your Content” section of theTencent TOS).

You understand and accept that Your Content is uploaded, posted, displayed or linked to on JOOX at your direction and under your control and that you are responsible for all consequences flowing therefrom.

We also offer a message function (the “Message Function”) to enable you to send Your Content including User Recordings and playlists, as well as Content and links to such Content including albums, artists, charts and live broadcasts to other users within JOOX or WeChat. You may also share links to users’ public profiles via the Message Function. The views expressed by users within JOOX or WeChat do not represent our views.

In relation to the Karaoke Function, UGC Function and Message Function, in the event of any inconsistency between the provisions of this JOOX User Agreement and other provisions of this Agreement, this JOOX User Agreement will prevail.

Acceptable use of the Karaoke Function, UGC Function and Message Function

The Karaoke Function, UGC Functionand Message Function arefor your personal and non-commercial use only. Your use of the Karaoke Function, UGC Functionand Message Functionis governed by theJOOX Acceptable Use Policy, as well as any other applicable provisions of this Agreement. In particular, and in addition to your other obligations under this Agreement, you agree that you will not (except where we otherwise expressly permit you to do so within JOOX):

each of the above hereafter referred to as "Objectionable Content".

Your Content may not be available and/or accessible in other jurisdictions according to applicable laws and regulations in each jurisdiction.

Waiver of rights

By uploading Your Content to JOOX, you waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection with any of Your Content, in whole or in part.

Disclaimer and indemnity for copyright infringement and violations of laws

To the maximum extent permitted by applicable laws and regulations, in no event will we, our partners or any of our affiliate companies accept liability for any infringement of third party copyright or other rights or the breach of applicable laws arising or resulting from your use of the Karaoke Function, UGC Function or Message Function or your creation, uploading or sharing of Your Content.

To the maximum extent permitted by applicable laws and regulations, you agree to indemnify us, our partners and our affiliate companies from and against any loss, damage, debt, cost, expense (including litigation costs and attorneys' fees) arising or resulting from any claim, action or demand in connection with any infringement of third party copyright or other rights or breach of any applicable laws and regulations resulting from your use of the Karaoke Function, UGC Function or Message Function or your creation, uploading, or sharing of Your Content and will promptly execute all necessary documents and provide all assistance, documents and evidence required by us in order to defend any such claim, action or demand.

Right to remove, modify or delete Your Content

We reserve the right, at any time in our sole discretion, and without notice to you, not to post or publish and to remove, modify or delete Your Content, in whole or in part, and whether or not they contain Objectionable Content.

Granting of licences

You hereby grant us a worldwide, perpetual, unrestricted, assignable, sublicensable, royalty-free licence to host, reproduce, combine with other works, distribute, publicly display, communicate to the public, publicly perform, make available, create derivative works from and otherwise exploit and use all or any part of Your Content as part of the JOOX services and our other services, including after you delete your JOOX Account.

You affirm, represent and warrant that you own or have the necessary licences, rights, consents, and permissions, including but not limited to those related to intellectual property rights, to publish Your Content and to grant us rights in Your Content pursuant to this Agreement, and you license to JOOX all patent, trade mark, trade secret, copyright or other proprietary rights you own in and to such Your Content for publication as part of the JOOX services and our other services.

Without limiting the foregoing, if Your Content is or includes a sound recording that contains an underlying musical work, then you must not post such recording unless you have all necessary rights, authorizations, and clearances, with respect to such musical work sufficient to grant to us such rights and licenses in and to such Your Content.

Collection and protection of Personal Information

You acknowledge and agree that, by using the Karaoke Function, UGC Function and/or Message Function, we may collect, use and share all Personal Information (whether relating to you or to a third person) contained in the Your Content in accordance with thePrivacy Policy.

Insofar as Your Content contains any Personal Information relating to a third person, you warrant that you have obtained the informed consent of such third person for their Personal Information to be collected, used and shared in accordance with thePrivacy Policy.

However, if you or another person choose to share any of Your Content outside of JOOX or WeChat, you acknowledge and accept that the handling and use of any Personal Information contained therein is beyond our control and responsibility and you hereby release us from any liability in respect of such use of any Personal Information.

COMPLAINTS AND REPORTS

You may file any complaints regarding JOOX services as well as any reports regarding any Content on JOOX which violates this Agreement at feedback@joox.com.

JURISDICTION-SPECIFIC TERMS

South Africa

If you are using JOOX services in South Africa, the following jurisdiction-specific terms should apply. In the event of any conflict between the following terms and other terms of this Agreement, the jurisdiction-specific terms will prevail to the extent of such conflict.

You understand and accept that you may voluntarily upload Your Content to JOOX and that your appearance in Your Content is not a professional performance and does not entitle you to any form of compensation, royalties or fees, including when Your Content is reproduced, broadcast, transmitted, streamed, adapted and/or made available in such other means on the JOOX service.

You agree that for uploading or sharing any of Your Content to JOOX, you shall not be entitled to:

 

 

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